Frequently Asked Questions

Your new mattress may have a slight smell right after you unwrap it. However, the smell should go away pretty quickly.Don't worry,the smell is not associated with any harmful chemicals or off-gassing since all of our foams are CertiPUR-US® certified, place the mattress in a well-ventilated roomfor the first few days.  

While it may take up to 72 hours for your mattress to expand to its full height, it is safe to sleep on it the first night.  

Our mattresses feature a skin-friendly top layer, the airy mesh on the side promotes heat dissipation and the independently wrapped coils enhance air flow, making it possible for you to maintain a comfortable sleep quality.  

A mattress topper separates your new mattress from anything life may throw or spill its way. We recommend using one and washing it often to keep your mattress clean .  

Yes. Click on the shipping icon in your order confirmation email to track your package.  

Allow for 3-7 business days for your items to ship. If for some reason some items cannot be shipped or will take longer we will notify you and/or issue a refund.  

Allow for 3-7 business days for your items to ship. If for some reason some items cannot be shipped or will take longer we will notify you and/or issue a refund.  

The mattress can be spot cleaned with mild detergent and a damp cloth. Do not remove the cover. Dab away excess moisture with a dry cloth and allow time to air dry at room temperature away from heat or light. We suggest a waterproof mattress protector to guard against stains from fluids and spills.  

A：It is suggested that you open and expand the mattress in the room it will be located in. After removing your mattress from the packaging, place the mattress in a well-ventilated room and allow 72 hours for expansion.  

please contact us at support@Povirtus.com.  

We provide you with 100-day full refund policy. We strongly recommend that you give it a chance,if you still feel that it is not suitable for you, you can return the product for free within 100 days.If you want to return any product, please contact our customer support that would assist you to help smoothen the exchange/return process.   

If you decide that your Povirt products aren’t appropriate for you within your trial period, we're happy to help troubleshoot or initiate the return process.
If you want to return any product, please contact our customer support that would assist you to help smoothen the exchange/return process. After the Amazon warehousey accepting the product， we will process a full refund for you .  

This largely depends on how you paid.
If you paid with credit card you should see funds back in your account within 3 to 5 business days.
If you paid using PayPal you should be able to see the status of the refund in your PayPal account once it has been issued.
If you have any questions, feel free to contact our after-sales team support@Povirtus.com.  

Shipping is always free.  

The estimated delivery time can be checked under the order，the product will be delivered within the prescribed delivery time.  

Our mattress is shipped rolled, compressed, vacuum-sealed in an easy-to-handle box. And it will be well-packed, you don’t need to worry. Please wait patiently